Managed IT Services

IT Management For Business

Is your business struggling with IT?  Every business does!  Managed IT services help small and medium-sized companies take control of their IT for a fraction of the cost to hire someone in house.  Ascendant can develop an IT management plan that works for your company.  We are willing to work with your business however fits you best.

Ascendant Technologies, Inc can act as a full rounded, outsourced IT department for your business.  Ascendant takes the lead by protecting your company IT assets from hackers, spam, malware.  We can offer a full-time, fully staffed support desk for your employees.  Aging hardware putting your business at risk? Trying to manage your own IT projects?  Let us take the lead  from ordering to full implementation.  We will get to know your business and set up regular visits to make recommendations.  Our goal is to achieve a healthy network environment that supports your all your business initiatives.

  • 24/7 Monitoring of your entire business network
  • Unlimited access for your staff to reach out to our IT support desk
  • Network Security
  • Regular onsite visits by a certified IT professional
  • Workstation & Server maintenance
  • & much more for a low flat monthly fee

Ascendant always starts with a free IT audit.  Whether your business is being managed by an in-house IT manager or another MSP, we like to point out strengths and weaknesses within the company network.  We can point out aging hardware, network security risks, out of date technology and much more.

Ascendant is known for it’s custom IT management strategy.  Over the past 25+ years we have crafted a solution that works best for managing IT within specific industries.  Businesses managed by Ascendant receive an account manager, two support engineers and prioritized access to our support desk.

When we begin managing a new business’ IT we typically have to do plenty of upfront work to get the environment sustainable.  We quickly see overall network health grow and ROI for our clients.  Ascendant has a very low turnover rate because we bring genuine value to your business.

How does Ascendant take control of our IT needs?

 

Remote Support Desk :

When your staff run into computer issues, what support resource do they have to resolve their issues and get back to work? A quick call or email to Ascendant’s support desk gets you in touch with a support desk specialist FAST.  Ascendant’s team will troubleshoot issues until the job is done.  Is the printer not working?  Your desktop is running slow? The WiFi isn’t connecting?  Seeing the same application issue over and over? We cover everything you can think of at no additional cost under our flat-rate IT management and support plans.

Server and Desktop Management :

 Along with remote support desk we offer server and desktop management.  Ascendant will install a non-intrusive software agent that will monitor your system, 24×7.  This software will proactively alert us of any underlying issues such as running out of storage, out of date antivirus software, security patching, malware protection as well as inventory and asset tracking.  This is offered for all your devices including server, desktops and laptops.​

Professional Server Maintenance :

 Your server is not a toaster.  You can’t take it out of the box and let it just run indefinitely.   Modern servers are a complex combination of hardware and software.  Many small and medium businesses rely on their server for mail, file sharing and business applications. To insure these servers continue to run, It’s vital they’re properly maintained.  Ascendant’s IT management framework will monitor server health, patching, scripts, and storage, 24×7 so you won’t have too!

Cloud Services :

The almighty cloud.  You’ve probably heard plenty about the cloud.  “It’s the next big thing”.  The benefits of having data stored in the cloud gives you the confidence files/applications/mail are available when you need them.  You also minimize the risk of hardware failure and the need for constant updates.  Ascendant takes your routine system maintenance, updates and security to the cloud where we continue to save your company, time and money.​

System Security :

 Everything is running fine, now let’s keep it that way.  All hardware is up and running, employees are productive, life is good!  Until a hacker says otherwise.  Ascendant locks down your business IT infrastructure with common sense, USABLE network security. No business grade firewall?  NO WAY. IT Security is a balance between usability and secure systems.  We strive to attain the perfect solution for your business without turning it into Area 51.  Ascendant runs advanced, best in class security solutions to ensure a secure system and mitigate common risks.