Frequently Asked Questions | Ascendant Technologies, Inc. | New Jersey

FAQs

FAQ

We are happy to answer any IT questions

If you have in-house IT staff but they’re over-whelmed with support and projects, call Ascendant to learn more about our Enterprise Assist support program.  Enterprise Assist is designed specifically to put technical staff onsite at your office on a regular basis.  You purchase time on a block-hour basis to address your support and IT project needs.

You can reach out to us for remote support a few different ways.  You can call us directly to create a ticket (732) 563-2675.  Another option is to email: support@new.ascendant.com or fill out a support form on our website.

When your having issues with your computer and are looking for remote support you can follow this link: https://www.898.tv/ascendant .  This will download the Teamviewer client to allow our technicians access to your computer.  Once downloaded and installed you will need to provide our technician with the Teamviewer ID and password.

One of our network engineers will evaluate your network security, firewall, backup and recovery system, workstations, server(s) and any software or other hardware.  We will share our findings in plain English and identify areas for improvement and make recommendations. Already working with an MSP on in-house IT manager? Use this Free IT analysis as a sanity check!

The most expensive and risky IT systems are those left unmanaged.  Proper system management is a requirement today to combat ransomware, viruses and security vulnerabilities.  Managed systems perform better, last longer and are actually cheaper to own in the long run.  Large companies know this, you should too!

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